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Unlocking the hidden value of self-service product documentation in content marketing

Self-service documentation isn’t just a customer support tool—it’s an untapped content marketing asset. In this session, Scott Abel, Content Strategy Evangelist for Heretto, will reveal how content marketing leaders can leverage self-service documentation to enhance customer experience, improve retention, drive organic traffic, increase sales, and reduce support costs.

Attendees will learn how documentation teams align product documentation with the customer journey, optimize it for discoverability, and foster collaboration between marketing and technical content teams to enhance the self-service customer experience while delivering benefits to the organization providing it. You’ll learn why it’s essential to unlock the full potential of self-service content and which actionable strategies can help you get started.

Scott Abel, President, The Content Wrangler

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Your instructor, Elliott Rayner

Marketing Director

As the Chief Marketing Officer at ARION, Elliot leads the global marketing strategy and execution aimed at developing meaningful wearables rooted in cutting-edge movement science and proven technology. With an extensive background spanning over 15 years in product marketing and innovation, Elliot is driven by a passion for creating and communicating products that enhance people's health and performance. Elliot also serves as an expert in residence at Product Marketing Alliance, the world's largest product marketing community. Within this role, Elliot actively contribute insights and best practices, particularly in shaping product roadmaps and communication strategies for the latest innovations. Having amassed a robust foundation in sports marketing from positions at adidas and ASICS, Elliot has been instrumental in developing innovative performance products for prestigious global events like the World Cup and the Olympics. Continuously seeking novel avenues, they endeavor to amalgamate their fervor for innovation and storytelling.