What is developer marketing?
Developer marketing combines tactics designed to develop the awareness, adoption, and advocacy surrounding SaaS platforms, software tools, and solutions to improve workflow and development efficiency.
As explained by Mike Stowe, Director of Developer Marketing at RingCentral, and Emma Datny, Director of Product Marketing at Velocity, there’s been a rise in developer marketing.
The process relies mainly on peer validation and establishing advocacy among the developer community, with developer marketers engaging with micro-communities to prompt feedback from practitioners and thought-leaders.
Remember developer marketing isn’t:
- A framework designed to help you engage with developers to convince them to purchase or use your product.
- A B2B, B2C, or B2B2C marketing campaign tailored to developers.
What does a developer do?
Developers have been classed as the “creative minds behind computer programs” and while some developers focus on specific programs or applications, they can also specialize in creating networks or underlying systems that serve as a trigger to power other programs.
Hence, developers fall into two different categories: applications software developers and systems software developers.
The question is often raised as to whether low-code platforms will replace traditional developers. In this article, we’ve explored the area in more detail.
What makes developers unique?
Danni Scott-Duke, Global Head of Developer Marketing at HERE Technologies, outlined why she thinks developers are unique:
“Of course, developers are not a monolith like any other audience. But by and large, these are typical considerations you must have as you're crafting your strategy.
“I think one of the key takeaways here is the fact developers can be averse to traditional marketing. I don't want to say developers hate marketing but some of our typical tactics such as analyst reports, and long-form content like ebooks don't resonate with this audience.”
What does Business to Developer (B2D) mean?
B2B, B2C, B2B2C… it’s safe to say there are plenty of popular acronyms and marketing approaches that exist in the marketing sphere.
After all, more and more macro trends are emerging, alongside a vast array of products and services to fill the gaps within these markets. Therefore, there’s now a need to market to buyers within these segments.
B2D marketing is pretty much what it says on the tin. It is the approach designed to target software developers.
Like B2B and B2C buyers, B2D buyers will have their own preferences for how they’d like to be sold their solutions. But something we have discovered is that traditional product marketing strategies won’t usually resonate with this particular market.
Why is B2D marketing important?
Developers are an extremely important and valuable group of people to reach. They're well paid and invest in a lot of tools and materials that help them to get their job done.
If they personally aren’t investing in tools, they still have a lot of influence over what their companies pay for, because of how important these solutions are to them successfully carrying out their roles. Targeting them specifically is going to benefit your organization greatly.
Another important thing to consider is that developers are a very “online” community. This means that if they have a good experience with your brand, your product, or your marketing style, you can count on them to let the whole developer community know about it - and the word between them spreads fast.
The same goes if they have a bad experience with you. This is going to have a huge impact on your brand reputation, customer base size, and sales.
So, it’s critical that you approach them correctly with your marketing, to ensure their end-to-end experience with your organization and product, from product marketing to product use is positive. This will help to increase customer satisfaction, and in turn, customer loyalty, retention, and overall revenue.
Why doesn't traditional marketing work in developer marketing?
Because the approach to B2D marketing is different compared to the more traditional markets, there are also different challenges that may arise.
Writing compelling messaging
One of the challenges many product marketers face when marketing to developers is writing compelling messaging for their audiences.
Developer tools can be extremely complex products and if you or your other customer-facing teams don’t truly understand the product, then it’s unlikely it'll sell.
According to Michael Stowe, Director of Developer Marketing at RingCentral, developers dislike pushy sales teams and aggressive marketing.
Rather than telling devs that they need your product, show them how it’s going to help them succeed and meet their needs. Avoid the fluff and offer more of the know-how for what your product or service can do, and then you’ll have their attention.
There are multiple audiences to target
Unlike traditional segments, developers are made up of numerous roles. For example, web designers, software engineers, and data scientists. And with all these different roles, come different needs and pain points.
Therefore, segmenting your target audiences is going to be one of the most crucial aspects of your marketing approach, to ensure you understand their specific needs and are pinpointing exactly how your product is going to solve their problems.
There isn’t a one size fits all solution
Typically, when marketing to B2B audiences, chances are you’ll be creating and marketing a solution that could fit into many of their roles, responsibilities, and projects.
However, alongside having multiple developer audiences that you’ll need to target, their software tools will also vary widely depending on their role, industry, and project type.
Developers are difficult to market to
Developers are notoriously challenging to market to. The community is typically fragmented and insular in nature. Therefore, the traditional tried and tested methods often used to appeal to B2B and B2C companies don’t always resonate with practitioners within this background.
Generally speaking, developers have more knowledge and tech-related experience than customers and business leaders. Therefore, it can be difficult to piece together a compatible marketing campaign, with companies often using ill-suited methods - this often leads to a lack of trust and cynicism.
Developer communities are fragmented
An added challenge of developer marketing is that the community itself is fragmented. If you were hoping to reach product marketers, for example, you’d be able to find thousands in one place in our Slack community. Given there isn’t a platform where developers tend to hang out (yet!), this makes it difficult to launch targeted campaigns.
There are multiple audiences to consider
Developer marketers often make the textbook error of focusing their sights solely on developers as part of their engagement plan, and this in itself is the epitome of bad practice.
While it’s important to reach out to developers, it’s pivotal to remember they represent just one piece of the larger picture within a wider team. For instance, tailoring messaging and marketing plans to appeal specifically to a developer will have a knock-on effect on your ability to appeal to a project director.
What are the benefits of developer marketing?
A well-crafted developer marketing program should play a role in increasing the number of developers who opt to sign up for product, access an API, or begin to build an application to launch in the market.
There’s more to developer marketing than driving sign-ups, this is often used as a KPI by key stakeholders. Therefore, it’s important to measure it meticulously and establish what you can do to improve the numbers even more.
While the success of your developer marketing program may not hinge on developer adoption, this is a fundamental KPI you need to measure to gain much-needed support from your stakeholders.
This will provide you with a platform to build your developer marketing program, and will also provide you with an indication of how successful you are when it comes to attracting prospective developers.
Developer success plays a key role in ensuring your developer community familiarizes itself with your product, API, marketplace, and so on.
Upping usage within the developer community supports the long-term growth and success of your product. This is essential to take into account when you’re building your developer marketing program; given the effort taken in acquiring developers, it’s important to do all you can to ensure they’re using your product across a sustained time period.
Incentivizing developers, providing context, and refining the learning experience will all play a crucial role in establishing a long-term relationship between you and the developer.
Decreasing developer support costs
When you find yourself supporting more developers, this’ll also coincide with the number of support tickets you’re dealing with increasing.
Ordinarily, an internal team would need to devote their time and resources to fulfill the requests and queries submitted by developers. However, developer advocacy teams can identify which issues are being consistently flagged by your community, and create courses to address issues that are being reported regularly.
Orchestrating with marketing
Having managed to convince developers to use (and enjoy) products, it’s important to think about how your marketers (developer and traditional), and sales staff will liaise with developers.
There are a number of areas you need to address with your developer community, from product training, and roadmap development, to the potential acquisition of licenses. You need to take careful deliberation when developers are being contacted when you’re sending content and delegating responsibilities for communication.
How are digital marketing and web development related?
The relationship between developers and marketing
Digital marketing and web development must work in unison. Web development plays an important role in digital marketing campaigns because a strong online presence is at the forefront of online marketing. The likes of paid ads, social media, and email campaigns drive users to your website.
Can a web developer be a digital marketer?
Although there are some overlaps in knowledge between web developers and digital marketers, the two are totally different roles.
A web developer can transition into a career as a digital marketer and vice versa, but oftentimes, it’s not considered best practice to have one person responsible for both roles.
What does successful developer marketing look like?
Perhaps it makes sense to stop considering developer marketing and really look at it from the developer experience.
Let's break down some of the traditional marketing strategies that marketers employ next to what the developer experience looks like.
From the point of segmentation, within traditional marketing, we tend to segment audiences based on industries, focus markets, and regions. However, for developers, this is different.
We can segment developer audiences by use cases, the programming languages they use, their role or function, as well as region.
Now the region has a unique nuance because although a developer may live in Brazil, for example, the work they're doing is for customers and clients in Singapore. When we talk about segmenting developers by role and function that means web developers have unique needs over mobile app developers just as an example.
Looking at content, as I mentioned before, long-form content doesn't resonate with this audience. Instead, they prefer short-form text and video content and any content developed for developer audiences needs to be inspirational and educational.
What do I mean by that? Educational content consists of how your products can be used. Whereas inspiration gives them ideas of real-world use cases, and how they may employ your products to fit their needs.
When you develop content for other audiences, it can be aspirational and you can get much of your premium content. That doesn't work for developers, you want to focus on ungated content, such as blog articles. Whatever you produce needs to be focused on your technology and your products.
Thought leadership for developers is mostly respected by internal developer evangelists and advocates because essentially, they are developers. They also look to other developers, influencers, and bloggers as opposed to industry analysts, or C-level executives.
The kinds of things that you would promote and use for decision-maker audiences don't work for developers, they want to hear from other developers. They also look to developer communities and forums for thought leadership, so they sort of feed off of each other and share information. That's how you can gain thought leadership among these audiences.
Really put your evangelists and your advocates out there to share their experiences, and their knowledge, and to resonate and connect with other developers in your prospective customers.
Now, when we talk about events, conferences and trade shows are a cornerstone of pretty much every marketing strategy. The difference with developers is their interactions in your booth are expected to be more technical in nature, as opposed to conversations with sales staff.
In addition, they look for the auxiliary hands-on experiences that come with many live events, such as hackathons and workshops.
As you're developing and creating content, or presentations for keynotes and workshops, make sure they're more on the technical side of content and really connect the dots between what you're offering and what attendees of those events have come to look for.
When it comes to sales for developers, simple and standard pricing and self-serve experiences. They want limited interactions with salespersons.
When you talk about your products, typically when we describe our products to executives, we present high-level functions and features. Developers want to know what's under the hood, what makes it work, and what the technical competitive advantages are.
How to optimize your B2D marketing
Let’s take a look at some ways that you can optimize your marketing in a way that connects well with your developer segments.
There’s no room for BS
It’s a common notion within the developer community that they’re a skeptical bunch. And with the industries they work in, they’re also typically very well educated and will be able to see through any kind of exaggeration that you may want to spread to attract people to your product.So, first and foremost, it’s imperative to remember to always be transparent and authentic.
Find your audience
One of the best things you can do is immerse yourself in developer communities but first, you need to know where to find them. Developers can be tricky people to get hold of. They’re not known to respond to emails or LinkedIn messages. Instead, look towards developer channels, such as:
- Hacker news
Engage with these audiences
Whilst they’re great places to communicate with them, they’re also places where you can research common trends within the community, the kinds of competitive tools they’re recommending to others, what specific issues they may be having in their jobs, and so on.
By having these candid conversations, you'll better understand their circumstances, as well as the pain points of the job. In essence, it’s really not so different from how you apply empathy in the more traditional markets to know about your customers.
Learn the lingo
What better way to ensure you’re developing a connection with your audience than speaking the way they do?
With a highly technical audience, learning, understanding, and using the terminology that they use is crucial. This is going to help to build trust and credibility towards your brand and your product.
After all, no one is going to want to purchase from an organization that has no idea what they’re talking about. It may seem obvious, but this is a subtle difference that’ll ultimately have a great impact on how your audience views you.
Dive deeper into the content you create
Creating deep, unique, and informative content around software development is going to separate you from the rest of the market. After all, as we mentioned before, this audience is highly technical and educated, and their roles reflect this.
Developers will be seeking out content that is going to help them within their job, so it’s crucial that you provide them with in-depth, knowledgeable advice to catch their attention and ultimately increase the possibility that they notice your brand and your solution.
Tune in to a host of highlights from the Developer Marketing Summit, in which a variety of developers shared their insights on how to improve key practices.
How to build a developer marketing strategy
Danni Scott-Duke, Global Head of Developer Marketing at HERE Technologies, outlined how to build a developer marketing strategy:
Driving developer activity
I assume that if you're looking to build a developer strategy, you're trying to drive developer activity. That activity comes in two forms, awareness, and interest, as well as acquisition and retention.
Awareness and interest are the tactics and strategies you use to drive developers to your website or to your developer portal.
Acquisition and retention activity is what happens after your developers make it to your website.
Acquisition and retention
You want to acquire them. Whether that means signing up for your newsletter or receiving company information, or driving them to your developer portal to register for an account so they can experience your products.
Create a truly frictionless sign-up process
You want to make whatever signup process as frictionless as possible. Once they've signed up, you want to make it as intelligent and intuitive as possible for them to find what they've come to look for.
Whether that's APIs, SDKs, documentation, or whatever it is, you want to make sure developers have a good experience within your website or within your developer portal.
Prompt sign-ups through hands-on experiences
Of course, once you've acquired them, you want to make sure developers are active and keep them active. That means giving them hands-on experiences.
Make sure documentation and tutorials are on point
As always, make sure your documentation and your tutorials, code snippets, and anything else you offer are as up-to-date as possible. There's nothing worse for a developer's experience than for them to need help and to find out the tools they would typically use to get that help are out of date.
Let's go a little bit deeper into the typical go-to-market strategy as it relates to crafting it to fit developer audiences.
The term developer can be a bit of a misnomer because we tend to think of developers as people that just sit around writing code all day. That's not necessarily the case.
Developers are no longer just the ones that write code
Developers as a title can also include product managers, project managers, solution and systems architects, designers, and more. They all have a common background of understanding how software is built, how it works, how it integrates within the tools they use, and how they can use software to solve the problems they have.
They may work in your target markets but are not defined by company or industry
Developers can work within and probably do work in the markets you're focused on, your target markets, but they're not defined by that company or industry.
Keep in mind that developers typically switch jobs every 18 to 24 months, on average, not every developer but on average every 18 to 24 months they change jobs.
Developers are in high demand and you have to recognize that. Ideally, you want to speak to their needs so you become their solution provider of choice, regardless of what industry they're working in.
For example, a mobile app developer may work in transportation now. But in six months, when they change jobs, they'll be working in retail. They'll still be doing mobile app development work, which means some of the tools they've used in the past they'll want to employ in their new environment.
Consider segmenting by use case, programming language, and function
Not at the Tail End anymore!
Something that's essential when thinking about crafting your developer strategy is to realize that developers are no longer at the end of the buying process. Hence, the term long-tail developers, which I really never use because it doesn't apply.
Developers play a more significant role now throughout the process of identifying and selecting technologies for their businesses.
InitiatorIn the role of an initiator, developers seek tools and solutions in order to meet the needs of their given project, product, or problem at the time.
User & influencer
They are also users and influencers when their upper management presents them with software to be tested and to determine whether or not that software or product is a good fit for their particular organization or environment.
In many ways, developers can be decision-makers. A wise person once told me that developers may not always be able to say yes to a product, but they can definitely say no.
They can say no to products, solutions, tools that are cumbersome, difficult to use, or ones they've had a poor experience with in the past. You want to avoid that, by keeping in mind, that this is more about the developer experience than it is about developer marketing.
GTM: value props
As you develop the value propositions, understand developers look for straightforward and straight-to-the-point content. Avoid fluff, jargon, and that which is abstract.
What does it do?
- What does your product do?
- What are the pain points it addresses?
- What are the needs it will solve or the problems it will solve? And
- What is the actuality? Don't speak in terms of future functions and features.
- What does it do right now?
It also helps to provide real-world use cases.
How does it work?
I like to think of developers as a type of mechanic because they want to see not only what the product does, but how it works?
- How does it interact?
- What powers it? And
- How will it impact and influence the other products that are used around it?
Who uses it?
Credibility is key
Establishing credibility goes a long way to acquiring and retaining developer audiences and developer users. In order to do that, credibility can be gathered by establishing use cases and demonstrating to other users of your products.
Those users don't always have to be from big companies. Like I said before, the community consists of evangelists as well as external influencers and other developers within the developer community.
Therefore, establishing users and use cases from those sources can go a long way to bringing about the credibility you need in order to gather more users for your products.
GTM: promotion channels
When I first started focusing on developer audiences, it was clear some of our traditional methods of engaging developers weren't working.
The things we would employ for C-level executives just didn't work for developers, again, such as analyst reports. I started to understand that developers have different needs, and they go to different locations and outlets for information, engagement, and for finding new solutions.
So while some of the traditional methods work, such as search engine optimization, and paid search, as I mentioned before, employing things like Pay Per Click campaigns and placed content need to be within publications that focus specifically on the developer's interests and needs, and some of those listed here.
Email can work for developers. However, as I said before, it needs to be opt-in and non-intrusive, which means not too frequent. It also needs to be relevant and straightforward.
Making sure your direct email campaigns and direct email outreach have some sort of relevance to product information, what's going on within the developer community, as well as events and topical subjects will go a long way to retaining readership.
Another unique aspect of developer audiences and I've mentioned this before is the fact they have a community focus or a penchant for working and listening to their community peers.
So looking at some of the communities that are out there, such as GitHub and Slash Data, you want to make sure you have a presence within those channels.
Not necessarily from a strictly marketing perspective, and when I say that, that means giving your evangelists and technical experts the opportunity to engage with your prospective customers as well as existing customers through those community channels.
Social media is also big with developers in ways that might not necessarily work for upper-level decision-makers.
Channels such as Reddit and Twitter have large developer communities and many opportunities for you to not only interact with your prospective and existing users but also for you to listen to what's going on within their world.
This will help you continuously craft content and messaging to fit what's going on with them and what their interests are.
Positioning for developers can be a little tricky. Understand that positioning is a marathon. It is definitely not a sprint and will continuously evolve over time due to the nature of your products, as well as the nature of the developer universe.
Things change on a regular basis and you want to make sure your positioning and your messaging and everything you're doing to target developers evolve along with it.
So as you're looking at positioning, consider the market fit. When I say that, I mean there's a really good chance your products will be used amongst other tools and solutions. So what's the position there?
- How well will it integrate with those products within the different organizations you're targeting?
- How well will your products augment the skill set of the developers you're targeting?
- Or help them build new skills?
Then think in terms of technical application.
- Where were your products used?
- What will they be used to achieve? And
- How do you communicate that in the best way possible for developers?
Again, don't speak in terms of abstract, consider the real practical applications.
I also want you to take a long look at what your competitors are doing. Don't shy away from what the differentiators are between what you offer and what your competitors offer, and be honest and upfront about that.
Even if your competitors offer, let's say, a better product, the experience for developers with your product could be better and that could be your huge advantage.
When we're talking about competitors, don't just consider the big ones. What we tend to see within corporate environments is they consider their competitors to be other large companies, as opposed to smaller startups, which they tend to ignore.
Those startups come out of nowhere, and they disrupt entire markets.
Think of Uber and Bird scooters as an example. So as you're looking at positioning, and you're looking to craft your positioning, pay attention to the entire landscape, not just the landscape that seems most obvious.
GTM: distribution model
The distribution model for developers doesn't have to be complicated. For the most part, there are three basic ways to make sure developers have access to the products you offer.
The first is direct and pretty straightforward. This is when developers come to your developer portal, sign up and consume through your owned channel.
Make sure this is a great experience for them. Make sure that first of all, you're driving your traffic to your developer portal from your awareness and acquisition strategies. Once they're there, make sure there's alignment between the messaging in your awareness and acquisition strategies and what they see on the developer portal.
Make sure it's a good experience like I said, it should be well organized and intuitive. They should be able to search for what they're looking for. Again, ensure documentation is updated.
Self-serve is not just preferred, it’s expectedIdeally, that developers want self-serve options. They like working in their own time in their own frame and self-serve gives them the opportunity to do that. Because the name of the game when it comes to software development is speedy, quick development, and faster time to market.
I mean, that's what agile software development practices are all about, and you want to make sure that you're in line with what their expectations are.
Marketplaces for most software offerings and most developer offerings are essential because you want an ambient availability for developer acquisition.
What does that mean?
Be wherever your customers go to find solutionsAmbient is being wherever they are - marketplaces are where developers are. Consider AWS marketplaces, Azure, IBM, and RedHat, there are numerous marketplaces out there and they operate pretty much like Target or Walmart.
It's where developers go where they can find the APIs, SDKs, and other tools they're looking for. They're convenient and familiar. So when you place your products within the marketplace, let's say APIs within AWS, you want to maximize that channel as much as possible, as much detail as possible, and make sure the documentation is updated.
If you can incorporate code snippets and tutorial videos, do as much as you can. Because again, this is where developers go to find the tools they need.
Another thing to keep in mind is that within some corporate environments, their developers must use marketplaces in order to purchase and incorporate new tools into their technology stack.
For example, there are developers that are required to use the IBM marketplace. You want to make sure that if you want those developers your products are there within reach where they are required to go in order to get new tools and solutions.
Of course, there are partners and resellers so these are value-added resellers, ISVs, etc. In any case, regardless of what your partner or reseller model looks like, you want to enable them as much as possible to represent your products in the best way.
That means giving them proper technical training, all of the sales enablement tools and information they need, and ongoing support.
Keep documentation updated!
Again, documentation is key. So as you build your distribution model, there needs to be a regular cadence of documentation review, in order to make sure it's accurate, and developers are having the best experience they can.
Pricing for developers doesn't need to be complicated.
Free is key
In fact, you may want to begin with a freemium or trial model. This gives developers the opportunity to experience and interact with your products without any commitment.
Add-ons and services
From there, give them optional upgrades that require payments such as additional usage or storage. As part of your strategy, you want to create a path to paying conversion model.
Simplified pricing structures
And once those developers convert to paying customers, keep the pricing structure simple, and very straightforward. These are just a few examples: per user, tiered, module, and usage-based. These are simple and what developers have come to expect.
Check out your competitor’s pricing models
Be sure to check out your competitor’s pricing models. Whether it's cheaper pricing or pricing that's more straightforward and simple you can get a competitive edge just through your pricing alone to accompany your products, of course.
Make pricing readily available - remove the need to “contact us”
No matter what you do, work to remove the "Contact Us" requirement for developers. Again, they want to move at their own pace, and they want things to be easily accessible. When they have to contact anyone in order to find out the basics of what to expect for pricing that becomes a friction process and not something developers are really open to.
Again, developers want to operate as smoothly as possible and the need to contact someone just to find out how much your products cost, creates speed bumps that they're not really open to.
Offer simple and upfront pricing
In the last note on pricing, I'll also say that, if possible, make your pricing public or at least easy to find so developers know what to expect when it comes to purchasing your product offerings.
How to measure the success of your developer program
The parameter of success differs from traditional marketing when measuring the success of developer marketing. Instead of focusing on the breadth and reach, depth of engagement is the KPI you need to keep an eye on.
The success of developer programs hinges on whether you’ve equipped your users with appropriate assets that’ll educate and encourage them to share your resources with other developers.
You can measure the success of your developer marketing by asking three questions:
Is your brand or company classified as a go-to solution by developers, or as an accompaniment to another product?
Is your product sparking organic conversations within the developer community?
Do developers use your product without being prompted by your team?