Product messaging is the message your product sends to potential customers. Sounds simple right? Well, its definition may be, but getting the right message out there in the right way can be difficult. Most people think the foundation of their message is listing a bunch of features and benefits, and while those things do need to be defined, they shouldn’t be where you start developing your product messaging.
How people perceive your product is a direct result of messaging. The right messaging effectively communicates your product’s value, giving prospects an understanding of how your product solves their specific problem.
Your messaging will also provide strategic guidance to PR teams, external marketing communications, and your sales team. And when you’re all speaking the same language, your messaging becomes more powerful and recognizable as it’s consistently applied across all media.
In this guide, we'll be answering key questions like:
What's inside this guide?
Whether you've got a messaging overhaul on the horizon or just want to brush up your knowledge and learn from the best for when the time does come, here's a selection of presentations, templates and guides to help you through your next messaging project.
Part 1: presentations
- Don't NOT talk about features
- Product messaging: a taxonomy AKA the decoder ring
- Results of a COVID-19 messaging refresh
- SurveyMonkey's 7-step messaging process
Part 2: templates
Part 3: messaging guides
- TL;DR: simplifying your message for maximum impact
- Product messaging - the difference between good and great
- Establishing and developing product messaging
- How to make your product messaging pop
- Write your CMO ticket - remove the guesswork from messaging & positioning
There's plenty more where this came from. 👆
Unlock it all in here. 👇
Messaging unpacked
You might know why your product is perfect for your prospective customers, but without effective positioning and messaging it’s unlikely they’ll know or bother to find out.
Clearly, developing your positioning and messaging is vital to your product’s success. It’s the reason why you immediately think of Coke when someone mentions cola, it’s the reason why you’d think of a Volvo if we asked you to picture a safe car, it’s your prospect’s initial perception of your product.
Positioning and messaging go hand in hand, you simply can’t have one without the other, but how do we define messaging? Let’s start at the beginning.
What is messaging?
Put simply, it’s the message your product is sending to your potential customers. Developing the right messaging requires a lot of research and while there isn't one, definitive format for doing so, we have a bunch of articles and resources that can guide you in the right direction.







Why is messaging important?
How people perceive your product is a direct result of messaging. The right messaging effectively communicates your product’s value, giving prospects an understanding of how your product solves their specific problem.
Your messaging will provide strategic guidance to PR teams, external marketing communications, and your sales team. And when you’re all speaking the same language, your messaging becomes more powerful and recognizable as it’s consistently applied across all media. Good messaging will prove vital when crafting a market nurturing campaign, and having a cohesive message you can apply throughout your content and communication will lay a solid foundation for lead conversion.
How to create effective product messaging
You know that old teaching method show and tell? Well, when it comes to product messaging you’re going to flip it on its head. Once you’ve settled on your product’s core value you’re going to back it up by becoming your own case study. Demonstrate your product, allow consumers to test it out themselves, ask for feedback, and if you can’t be your own case study get some beta testers involved and ask for honest feedback.
Research is a huge part of developing your messaging. As you learn more about the people who will be using your product, you’ll naturally learn more about the companies they work at, and be able to refine and target your messaging accordingly.
Once you figure out the value of your product and who your target audience is you can use that information to craft your product messaging, starting with why the consumer should buy your product while demonstrating how your product’s features improve their lives and address their specific pain points.
You’ll find everything you need in our messaging framework and templates to get you off and running.
Access this complete toolkit - and more - right here. 👇
Get Messaging Certified 👇
By the end of the Messaging Certified: Masters you’ll:
- Know how to build foundations for solid messaging and customer engagement
- Be able to get maximum impact from your messaging frameworks
- Be a pro at drafting, layering, and reviewing your messaging
- Understand how to work more effectively with copywriters
- Know how to validate your messaging with prospects and customers
- Understand message synching and why it matters